Podcast Episode: All Things Field Service with Zak Krueger

In this episode, Scott is talking with Zak Kreuger, Director at RSM US LLP.  Scott and Zak discuss: 1) How Zak got started in Field Service and why he loves it so much2) Issues field service organizations face in the post-pandemic world3) Current trends, particularly around the aging technician workforce4) Upcoming Field Service events hostedContinue reading “Podcast Episode: All Things Field Service with Zak Krueger”

It’s All About the Asset

Typically, I blog about how you can do some amazing configuration within D365 and/or the Power Platform. Today, it’s all about the Asset….Customer Asset. I get to engage with many individuals at varying stages of their field service career. I will sometimes ask folks this question: “what is the one of the most important piecesContinue reading “It’s All About the Asset”

Time Off Request Details on the Schedule Board….you betcha

If you’re a user of Microsoft Dynamics 365 CE and use the schedule board, then you’ve probably asked yourself these questions in the past: How come Time Off Requests only show in gray on the schedule board? How can we see the details of why someone is blocked for a period of time? Well, thereContinue reading “Time Off Request Details on the Schedule Board….you betcha”

Service Evolved Podcast: Ep2 Mixed Reality with Alexander Meijers

In this episode, Scott and Dan speak with Microsoft Mixed Reality MVP Alexander Meijers about: 1) the future of Mixed Reality and how MR is transforming industries2) Use cases of MR and how it interacts with other Microsoft Technology, such as D365 Field Service3) Existing MR Technology and the capabilities it provides4) How Alex getsContinue reading “Service Evolved Podcast: Ep2 Mixed Reality with Alexander Meijers”

Service Evolved – The Official Blog Site of the Service Evolved Podcast

Welcome to the official blog of the Service Evolved Podcast!  Here is where our team will discuss all things Service Management – Field Service, Customer Service, Project Operations!  The posts you will see here will hopefully enhance the podcast experience, allowing us to dig a bit deeper with the articles on this site. While weContinue reading “Service Evolved – The Official Blog Site of the Service Evolved Podcast”